My glass does not fit snug on top the Bolt?

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2 comments

  • Katelyn Dalton

    This is not exactly clear. The black O rings that I was provided with are too big to fit between bolt and the glass, I was also provided with 2 small clear plastic bands, I don't know if those are O rings also but they snapped on trying to wrap them around ceramic piece. Could you help me resolve this issue ?

  • Mason

    Hello Katelyn,

    We apologize your smaller o-rings broke putting them on your device! These are designed to be put in between the two large o-rings already on the device to snug up the glass if it doesn't already fit snug. I have created a ticket under your email so a customer service representative will be reaching out to you shortly to have a new set sent out. 

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